Incident of Disruptive Passenger Behavior As of August 1, 2016; 5:00PM:
Cebu Pacific (CEB) is investigating an incident that occurred on flight 5J 955 Manila – Davao last July 30, 2016, in which a passenger assaulted one of the members of its cabin crew.
The passenger in question had expressed dissatisfaction, prior to departure, at having to stow their baggage appropriately as requested by the cabin crew member.
The cabin crew member then assisted the passenger in stowing the baggage in the overhead bin. Stowing cabin baggage in the overhead bin or under the seat in front of the passenger is a safety requirement mandated by the Civil Aviation Authority of the Philippines (CAAP).
Following arrival in Davao and upon disembarkation from the aircraft, the passenger physically assaulted another member of the cabin crew by slapping her on the face.
CEB wishes to clarify that its cabin crew’s primary duty is to ensure the safety and security of its passengers on board the flight.
Cabin crew members are ready to assist passengers in carrying and properly stowing hand carried bags during boarding and deplaning, as necessary.
Separately, CEB is providing full support to the assaulted cabin crew member, who is now considering filing charges against the passenger.
CEB will always fully support its staff when they have been subject to abuse, physical or verbal, from disruptive passengers.
Actions that CEB will consider will be to refuse carriage of the passenger on any future CEB flights, along with legal support to its staff member if charges are deemed appropriate.
Cebu Pacific Press Release